You need to use a proxy service, usually EZproxy or Open Athens, to provide access to licensed content when your users are coming in from outside of your campus IP ranges, which you have registered with your content vendors.
All SUNY campuses should have had their proxy set up at go-live, but you may need to change it if you switch vendors (e.g. from OCLC's EZproxy to Open Athens), or if you switch from a self-hosted version of EZproxy to a hosted version.
When changing proxies, it's best to set up a new entry in the Integration Profiles, rather than editing/changing your old proxy, in case you need to either revert back to the previous version or use both proxies simultaneously during your switchover.
Add Proxy workflow:
Example of page 2 of the proxy integration profile:
Once you're ready to switch your default to the new proxy, go back and edit your new entry and check the "default" checkbox on the first tab:
To set up your proxy for Link in Record content, which is managed in the Central Discovery Index (CDI) instead of Alma, go to Configuration->Discovery->Other->Central Index and proxy set-up.
In the Use Proxy section:
Once your new proxy is up and running, you'll need to update it in the following locations:
Make sure to change your proxy in the databases before changing in Alma, or your linking from Primo will fail.